The three of us came up in the trade and kept crossing paths on jobsites, comparing notes about how the companies we worked for actually treated people. The same patterns kept coming up.
Sales reps trained to close hard on the first visit, whether or not the homeowner had the information to decide. Quotes that left out the panel work everyone knew would be needed. Customers calling weeks later, confused about why the bill was higher than the verbal estimate. Aging furnaces written off for replacement when an honest repair would have bought a few more years.
We started Black Lotus because we believed you could build a small Seattle HVAC company that didn't operate that way. Same equipment. Better answers. Honest numbers. Final payment after you sign off, not before.
We're three owners, not a hundred-person franchise. That means fewer jobs in a week, and more of them done right the first time.