Black Lotus HVAC & Electrical (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have about your data.

Information we collect

When you contact us through this website or by phone, we collect:

  • Name, address, phone number, email
  • Project details you share (home size, system type, problem description)
  • Photos you share of your equipment
  • Information from any subsequent on-site visit (load calculations, panel measurements, install scope)

When you visit this website, our analytics tools automatically collect basic technical information:

  • IP address
  • Browser type and operating system
  • Pages visited and time spent on each page
  • Referring URL
  • Device type (desktop, mobile, tablet)

We use Google Analytics to understand how visitors use the site so we can improve it.

How we use your information

To deliver services you’ve requested. Scheduling consults, providing quotes, completing installs, and providing post-install support.

To communicate with you. Responding to your inquiry, confirming appointments, sharing project updates, invoices, and warranty registrations.

To improve our service. Aggregated analytics about how the site is used.

To comply with legal obligations. Permit applications, inspection records, tax records.

Who we share information with

We share your information only with the partners we use to deliver service, and only as needed:

  • Housecall Pro, our scheduling and customer management system
  • Enhancify, our financing partner, if you choose to apply for financing
  • Equipment manufacturers for warranty registration
  • PSE for rebate processing
  • Permit jurisdictions when we pull permits in your name
  • Legal authorities when required by law

We do not sell your information to third parties.

How long we keep your information

  • Customer records (installs, repairs, invoices): 7 years for tax and warranty purposes
  • Quote-only records (no project completed): 24 months
  • Website analytics: 26 months (Google Analytics default)

Your rights

You can:

  • Request a copy of what data we have about you
  • Correct inaccurate data
  • Delete your data (subject to tax/warranty retention rules above)
  • Disable cookies in your browser settings (may affect site functionality)

To exercise any of these rights, email blacklotushvac@icloud.com.

Cookies

This site uses cookies for basic functionality and for Google Analytics, which helps us understand how the site is used. You can manage or disable cookies through your browser settings.

Children’s privacy

This site is not directed to anyone under 13. We don’t knowingly collect data from children.

Changes to this policy

We may update this policy. Changes are reflected in the “Last updated” date. Material changes will be communicated via email to existing customers.

Contact

Questions about this policy or your data:

Email: blacklotushvac@icloud.com Phone: (206) 200-9134

This policy applies to information collected via this website and during the normal course of providing HVAC and electrical services to customers in our service area.