We diagnose in 20 to 30 minutes on most calls. The technician runs the furnace through its full sequence, checks combustion CO levels, inspects the heat exchanger, and identifies the failure. You get a written quote for the repair before any work starts.
$129 flat diagnostic. Applied to your invoice if the repair runs over $400. We don't pad the diagnostic fee or charge "trip plus diagnostic plus inspection." One number, one visit, one technician.
If the repair pencils worse than replacement on a 15+ year-old furnace, we tell you straight. We'll quote both: the repair AND the replacement (with heat pump alternative). Your call which way to go.